Corporate Office & Distribution

PADO, Inc.
28340 Ave Crocker,
Santa Clarita, CA 91355

Distribution

6708 Grade Lane #708
Louisville, KY 40213

Customer Service Hours

Mon-Fri 8AM - 5PM PST.

Toll Free: (866) 528-1010

F.A.Q.

1. Where can I buy?
   • Pure Wave: https://www.padousa.com/compare/76/82/104
   • Bivi: https://www.padousa.com/bivi
   • Dealer Locator: https://www.padousa.com/dealer-locator/
2. Can I buy additional tips or charger?
   • Yes, https://www.padousa.com/pure-wave/accessories/
3. Am I able to use my Flexible Spending Account? (Medical FSA)
   • No, Not at this time.
4. What do the lights on my massager mean?
   • While Charging:
     • Red: Needs to be charged
     • Yellow: Partial charge on unit, charge after next use.
     • Green: Good to go!
   • While in use:
     • Blinking Red and Green: Too much pressure was applied to the unit, perform a reset and start massaging again.