USA - SHIPPING POLICY
We offer FREE Ground* shipping on orders of $50 or more to US Customers in 48 lower states. (*AK and HI exempt) We also have discounted 2nd Day and Overnight shipping available at checkout.
Transit time for orders with free shipping is 1-2 business days (Shipping to PO Box is 1-3 business days).
(1-5 days for accessories and refurbished / open box items)
Shipping is done Monday-Friday and orders placed before 11:00 am PST / 2:00 pm EST will go out same day.Shipping is done Monday-Friday and orders placed before 11:00 am PST / 2:00 pm EST will go out same day.
Deliveries are Mon-Fri for all shipments.
If you need a Saturday Delivery, please call us at (866) 528-1010, as there are additional fees required. Cost is determined by weight and destination.
After the order is placed, you will receive an order confirmation email. Tracking information will also be emailed once it is shipped.
CANADA - SHIPPING POLICY
There are NO TAXES DUE on Ground Shipments!
Transit time for ground shipping is about 5-10 Business Days!
Once the order is shipped you will receive an email confirming this along with your tracking number.
If you would like to have your order expedited, there are additional fees, but it will take just 3-5 Business Days to deliver! (Duties and Taxes may apply)
(Note: International Credit Card Fees may apply depending on your bank)
Items shipped between November 1, 2019 and December 31, 2019 may be returned until January 31, 2020 for a full refund, subject to the return guidelines.
We offer a 90 Day Satisfaction Guarantee on products purchased from us. If the return is started within 90-days, we will provide a Pre-Paid Fedex return label. Products must be returned with all parts, original packaging and in re-sellable condition. We will provide full refund less original shipping cost on products returned in re-sellable condition. If a product is deemed defective within first 90 days from purchase, we will pay to have a new unit shipped to you and we will pay to have the defective unit shipped back.
Warranty - After 90 days from purchase, our products have a warranty period of 2 year. We we will provide a Pre-Paid Fedex return label for the original unit to be shipped back to us and once received a replacement unit be shipped back to you. This is only valid for customers with in United States and Canada.
Request RMA Number: If you need to return an item, please follow the Step below for the fastest processing. If you didn't create an account, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
How to Return Items
If you have any problems contact our support team by email for fastest response.
If you don't have an email address you can still reach us by phone during business hours (866) 528-1010.