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Contact Customer Service

 
 
 

CUSTOMER SERVICE HOURS


Mon-Sun 8AM - 5PM PST.

 

Live Chat

(Click orange "Help" button on Bottom right to access Chat)
8am - 5pm PST

(Chat operator hours may vary)

(661) 465-6001
8am - 5pm PST

support@padousa.com
We're here to help

 

LOCATIONS

CORPORATE OFFICE & DISTRIBUTION

PADO, Inc., 28381 Constellation Road
Valencia, CA 91355

DISTRIBUTION

6708 Grade Lane #708
Louisville, KY 40213

 

Frequently asked questions

 
 

OUR RESPONSE AND ACTION CONCERNING COVID-19

 

We understand that our customers need reassurance that their orders will ship in a timely manner, and we are happy to say that both our California and Kentucky warehouses are operational and shipping! We are taking extra precautions in our warehouses for Covid-19 health and safety.

Read our full response to Covid-19

WHAT ARE THE PUREWAVE SPECS?

 

PUREWAVE massagers are developed to deliver the ideal combination of depth (amplitude), RPMs and force. This creates the safest, most impactful percussive massage experience, which you can customize even further to your needs with our swappable tips and variable-speed dial.

  • Stroke Length: ~5mm
  • RPM: Percussion Up to 3,700rpm
  • RPM: Vibration Up to 10,000rpm
  • Run time: Up to 3hrs
  • Weight: CM7 - 1.5lbs, CM5 - 1.35lbs

WHAT DO THE DUAL MOTORS DO?

 

Our patented dual motors give you the benefit of having a percussion motor and a vibration motor on the same massager. The percussion setting is great for deep tissue massage and dissolving knots. The vibration setting lets you address more delicate tissue— so you might use it on your temples or scalp to help with TMJ pain or migraines, or on other sensitive areas like your knees.

WHAT DOES THE 2-YEAR WARRANTY COVER?

 

Our 2 Year Warranty covers pretty much anything short of you smashing our product. These returns never cost you anything— we’ll send you a brand new unit with a hassle-free return label.

WILL PUREWAVE HELP MY PARTICULAR AILMENT?

 

Many people have found great relief by using the PUREWAVE for sciatic pain, plantar fasciitis, tennis elbow, and much more. We would recommend consulting with your physician prior to purchasing our product.

For proper ways to use your PUREWAVE, please see our content on our YOUTUBE channel and our website.

PadoUSA Youtube Channel

PadoUSA.com

DOES IT COME WITH BATTERIES? HOW LONG DOES THE CHARGE LAST?

 

The PUREWAVE is equipped with (2) top of the line Lithium-ion batteries (18650). The unit is rechargeable and a charger is included in the box. Our PUREWAVE takes about 1 hour to charge and will last about 180 minutes. Replacement chargers are available for purchase on our site if needed.

CAN I PURCHASE PUREWAVE AT A STORE NEAR ME?

 

We sell our product through our site and through our Healing Network, all across the US. You can check our dealer locator to see if there is a location near you.

HOW CAN PROFESSIONALS JOIN THE PUREWAVE HEALING NETWORK?

 

Apply to become a part of our Healing Network here: https://reseller.padousa.com/. We are always looking to expand our network of resellers and professionals!

WHERE IS PUREWAVE MANUFACTURED?

 

PUREWAVEs are manufactured in South Korea. Pado Inc. is headquartered in Valencia, CA with warehouse locations in CA and Louisville, KY.

AM I ABLE TO USE MY FLEXIBLE SPENDING ACCOUNT?

 

The PUREWAVE is not currently covered by Medical FSA. However, we are using Affirm, which allows you to make 3 month, 6 month or 12 monthly payments with no hidden fees. Simply use Affirm at checkout.

HOW LONG DOES SHIPPING TAKE?

 

When ordered online, shipping takes 1-3 business days. Visit https://www.padousa.com/shipping-returns/ for more information on shipping and returns.

 
 

Our response and action concerning Covid-19

 

We understand that our customers need reassurance that their orders will ship in a timely manner, and we are happy to say that both our California and Kentucky warehouses are operational and shipping! We are taking extra precautions in our warehouses for Covid-19 health and safety.

Read our full response to Covid-19

What are the PUREWAVE specs?

 

PUREWAVE massagers are developed to deliver the ideal combination of depth (amplitude), RPMs and force. This creates the safest, most impactful percussive massage experience, which you can customize even further to your needs with our swappable tips and variable-speed dial.

  • Stroke Length: ~5mm
  • RPM: Percussion Up to 3,700rpm
  • RPM: Vibration Up to 10,000rpm
  • Run time: Up to 3hrs
  • Weight: CM7 - 1.5lbs, CM5 - 1.35lbs

What do the dual motors do?

 

Our patented dual motors give you the benefit of having a percussion motor and a vibration motor on the same massager. The percussion setting is great for deep tissue massage and dissolving knots. The vibration setting lets you address more delicate tissue— so you might use it on your temples or scalp to help with TMJ pain or migraines, or on other sensitive areas like your knees.

What does the 2-year warranty cover?

 

Our 2 Year Warranty covers pretty much anything short of you smashing our product. These returns never cost you anything— we’ll send you a brand new unit with a hassle-free return label.

Will PUREWAVE help my particular ailment?

 

Many people have found great relief by using the PUREWAVE for sciatic pain, plantar fasciitis, tennis elbow, and much more. We would recommend consulting with your physician prior to purchasing our product.

For proper ways to use your PUREWAVE, please see our content on our YOUTUBE channel and our website.

PadoUSA Youtube Channel

PadoUSA.com

Does my PUREWAVE come with batteries? How long does the charge last?

 

The PUREWAVE is equipped with (2) top of the line Lithium-ion batteries (18650). The unit is rechargeable and a charger is included in the box. Our PUREWAVE takes about 1 hour to charge and will last about 180 minutes. Replacement chargers are available for purchase on our site if needed.

Can I purchase PUREWAVE at a store near me?

 

We sell our product through our site and through our Healing Network, all across the US. You can check our dealer locator to see if there is a location near you.

How can professionals join the PUREWAVE Healing Network?

 

Apply to become a part of our Healing Network here: https://www.padousa.com/reseller-signup/. We are always looking to expand our network of resellers and professionals!

Where is PUREWAVE manufactured?

 

PUREWAVEs are manufactured in South Korea. Pado Inc. is headquartered in Valencia, CA with warehouse locations in CA and Louisville, KY.

Am I able to use my Flexible Spending Account?

 

The PUREWAVE is not currently covered by Medical FSA. However, we are using Affirm, which allows you to make 3 month, 6 month or 12 monthly payments with no hidden fees. Simply use Affirm at checkout.

How long does shipping take?

 

When ordered online, shipping takes 1-3 business days. Visit https://www.padousa.com/shipping-returns/ for more information on shipping and returns.

 

RETURNS POLICY

We offer a 90 Day Satisfaction Guarantee on products purchased from us. If the return is started within 90-days, we will provide a Pre-Paid Fedex return label. Products must be returned with all parts, original packaging and in re-sellable condition. We will provide full refund less original shipping cost on products returned in re-sellable condition. If a product is deemed defective within first 90 days from purchase, we will pay to have a new unit shipped to you and we will pay to have the defective unit shipped back.

Warranty - After 90 days from purchase, our products have a warranty period of 2 year. We we will provide a Pre-Paid Fedex return label for the original unit to be shipped back to us and once received a replacement unit be shipped back to you. This is only valid for customers with in United States and Canada.

Request RMA Number: If you need to return an item, please follow the Step below for the fastest processing. If you didn't create an account, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

RETURNS POLICY

We offer a 90 Day Satisfaction Guarantee on products purchased from us. If the return is started within 90-days, we will provide a Pre-Paid Fedex return label. Products must be returned with all parts, original packaging and in re-sellable condition. We will provide full refund less original shipping cost on products returned in re-sellable condition. If a product is deemed defective within first 90 days from purchase, we will pay to have a new unit shipped to you and we will pay to have the defective unit shipped back.

Warranty - After 90 days from purchase, our products have a warranty period of 2 year. We we will provide a Pre-Paid Fedex return label for the original unit to be shipped back to us and once received a replacement unit be shipped back to you. This is only valid for customers with in United States and Canada.

Request RMA Number: If you need to return an item, please follow the Step below for the fastest processing. If you didn't create an account, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 
 
 
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