Frequently asked questions
OUR RESPONSE TO COVID
We understand that our customers need reassurance that their orders will ship in a timely manner, and we are happy to say that both our California and Kentucky warehouses are operational and shipping! We are taking extra precautions in our warehouses for COVID-19 health and safety.
WHAT DOES THE 2-YEAR WARRANTY COVER?
Our 2 Year Warranty covers pretty much anything short of you smashing our product. These returns never cost you anything— we’ll send you a brand new unit with a hassle-free return label.
WILL PUREWAVE HELP MY PARTICULAR AILMENT?
Many people have found great relief by using the PUREWAVE for sciatic pain, plantar fasciitis, tennis elbow, and much more. We would recommend consulting with your physician prior to purchasing our product.
For proper ways to use your PUREWAVE, please see our content on our YOUTUBE channel and our website.
DOES MY PUREWAVE COME WITH BATTERIES?
The PUREWAVE is equipped with (2) top of the line Lithium-ion batteries (18650). The unit is rechargeable and a charger is included in the box. Our PUREWAVE takes about 1 hour to charge. Replacement chargers are available for purchase on our site if needed.
CAN I PURCHASE PUREWAVE AT A STORE NEAR ME?
We sell our product through our site and through our Healing Network, all across the US. You can check our dealer locator to see if there is a location near you.
HOW CAN PROFESSIONALS JOIN THE PUREWAVE HEARLING NETWORK?
Apply to become a part of our Healing Network here: https://reseller.padousa.com/. We are always looking to expand our network of resellers and professionals!
WHERE IS PUREWAVE MANUFACTURED?
PUREWAVE is manufactured in South Korea. Pado Inc. is headquartered in Valencia, CA with warehouse locations in CA and Louisville, KY.
AM I ABLE TO USE MY FSA (FLEXIBLE SPENDING ACCOUNT)?
The PUREWAVE is not currently covered by Medical FSA. However, we are using Affirm, which allows you to make 3 month, 6 month or 12 monthly payments with no hidden fees. Simply use Affirm at checkout.
HOW LONG DOES SHIPPING TAKE?
When ordered online, shipping takes 1-3 business days. Visit https://www.padousa.com/shipping-returns/ for more information on shipping and returns.
DO YOU OFFER DISCOUNTS TO MILITARY, MEDICAL OR FIRST RESPONDERS?
Yes. For program details click here > https://www.padousa.com/supporting-first-responders
I LOST MY CHARGER. DO YOU SELL REPLACEMENTS?
The PUREWAVE GEN II, CM7 and CM5 take the same charger. You can purchase a replacement charger here
WHAT ARE THE SPECS OF THE GEN II?
- Speed: Percussion Motor 3800 rpm max / MicroVibration Motor 5000 rpm max
- Amplitude: 4mm
- Battery: Li-Ion 7.2V 2200mA (18650 x 2 cell)
- Battery Life: Up to 2 hours
- Charge Time: One hour
- Weight: 1.7 pounds.
- Dimensions: 17.25"L x 2.75"W x 4"H
- Made in Korea
WHAT MAKES THE GEN II DIFFERENT FROM THE OTHER MODELS?
The GEN II has greater stall force, multi-speed control, an extended ergonomic handle as well as a redesigned vibration mode with improved tips. A convenient storage case is included as well to easily transport and store your GEN II massager.
DOES IT INCLUDE THE VARIOUS ATTACHMENTS YOU LIST ON YOUR WEBSITE?
Yes, the GEN II comes with seven attachments: 3D Pivot Tip, Six-Head Tip, Air Cushion Tip, Point Tip, 3D Stainless Applicator Tip along with the Scalp Tip and Migraine Tip.
WHAT'S INCLUDED WITH THE PURCHASE OF THE GEN II?
The Pure Wave GEN II model comes with seven different attachments along with a protective storage case.
WHAT DO THE DUAL MOTORS DO?
Our patented dual motors give you the benefit of having a percussion motor and a vibration motor on the same massager. The percussion setting is great for deep tissue massage and dissolving knots. The vibration setting lets you address more delicate tissue— so you might use it on your temples or scalp to help with TMJ pain or migraines, or on other sensitive areas like your knees.
WHAT ARE THE SPECS OF THE CM7?
- Stroke Length: ~5mm
- RPM: Percussion Up to 3,700rpm
- RPM: Vibration Up to 10,000rpm
- Run time: Up to 3hrs
- Weight: CM7 - 1.5lbs
WHAT DO THE DUAL MOTORS DO?
Our patented dual motors give you the benefit of having a percussion motor and a vibration motor on the same massager. The percussion setting is great for deep tissue massage and dissolving knots. The vibration setting lets you address more delicate tissue— so you might use it on your temples or scalp to help with TMJ pain or migraines, or on other sensitive areas like your knees.
Use the following form for all general questions: Please note we will respond as quickly as possible. Current response time is approximately 1-3 days. Please do not submit multiple requests as this creates additional burden on our support team. We are all working remotely and trying to be as efficient as possible.